Survey: Mobile content appeal multi-generational

Premium mobile content boasts a mass market appeal that spans across multiple generations, requiring service providers to tailor digital content shopping to appeal to an expanded audience, reports customer experience systems provider Amdocs, in a new survey. Amdocs reports that 41 percent of users ages 18 to 24 and 38 percent in the 25 to 32 range are prepared to fork over $8 to $10 a month on mobile content. Consumers in the 18 to 24 bracket are more likely to make a mobile purchase, while subscribers over 45 are more apt to buy content via PC.

While 45 percent of total respondents purchased ringtones and wallpaper, making them the most popular mobile content purchases, 42 percent ranked "services with helpful functionality such as providing directions and checking the weather" as their rationale for acquiring mobile content. Subscribers over 45 in particular cited their interest in "helpful services," with 44 percent expressing an interest in GPS and LBS services, followed by mobile banking. By contrast, a third of consumers aged 18 to 24 cite entertainment as the content purchase driver for mobile content.

"Not only should service providers consider offering more age-segmented, premium digital content and services, but they should consider tailoring the storefront experience and purchase mechanisms to meet the demands of multiple generations," said Amdocs VP of corporate communications Charles Born. "Technology that provides service providers with a new way to deliver a more personalized customer experience translates into higher average revenue per user, greater satisfaction and reduced churn."

For more on the Amdocs survey:
- read this release [1]

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